Refund Policy
Last Updated: September 18, 2026
At AssetPixel, we aim to provide a smooth and reliable experience when purchasing our digital products. Please carefully review the following Refund & Cancellation Policy before completing your purchase.
1. Digital Products
AssetPixel primarily provides digital products that may be delivered through download links, email, download pages, or other digital delivery methods.
Because digital products are delivered electronically, refund requests may be limited once the product has been successfully delivered or accessed.
However, if you experience a genuine issue such as:
- Payment was successfully completed but the product was not received
- The provided download link does not work
- The purchased files are technically corrupted or inaccessible
- The delivered product is materially different from the product description
you may contact us for assistance.
2. Refund Request Period
For eligible issues, please contact us within 24 hours of your purchase/payment.
Requests submitted after this period may not be eligible for a refund.
We may ask for relevant order or payment information to verify the purchase and investigate the issue.
3. Technical or Delivery Issues
If you are unable to access your purchased product, please contact our support team before requesting a refund.
We will first try to resolve the issue by providing a new download link, correcting the delivery issue, or providing other reasonable assistance where applicable.
4. Non-Refundable Situations
Refunds may not be provided for:
- Change of mind after purchase
- Failure to review the product description before purchasing
- Incompatibility with a device or software when compatibility information was provided
- Failure to download the product after successful delivery
- Requests submitted outside the applicable refund period
- Misuse or unauthorized distribution of the purchased product
- Issues caused by third-party software, services, or platforms
5. Duplicate Payments
If you believe you have accidentally made a duplicate payment for the same product, please contact us as soon as possible with the relevant payment details. We will review the transaction and take appropriate action where applicable.
6. Refund Processing
If a refund is approved, it will generally be processed through the applicable payment method or payment service provider.
The time required for the refund to appear in your account may depend on the payment provider or bank.
7. Contact Us
If you have any questions, delivery issues, or concerns regarding a purchase, please contact us:
Website: assetpixel.in
Email: support@assetpixel.in
By purchasing a product from AssetPixel, you acknowledge that you have reviewed and understood this Refund Policy.